Terms & Conditions

We stand 100% behind our products and services. Our goal is for you to be 100% satisfied. If you are not fully satisfied with your purchase, please call our customer service team by phone at 816-690-3515 immediately upon receipt of your printing. 

S&S Printing is committed to our customers' satisfaction, and we strive to provide printing that reflects this. We do everything possible to ensure the highest printing quality, accurate color reproduction, precise cutting and on-time delivery.

However, there are certain circumstances or issues that are beyond our control. Here is a list of things that can go wrong that we cannot be responsible for:

• Typos on customer-submitted art. This includes spelling, punctuation, or grammatical errors that were made by the customer.
• Ordering an incorrect quantity. We are not responsible when you accidentally order too much or too little, order the wrong size, choose the wrong type, or order the wrong product.
• Damages to printed products or services that occur after delivery to the customer.
• Design errors that have been submitted in a customer's artwork file.
• Mistakes that occur when the file layout has incorrect information about custom services like folding, three-hole drilling, scoring, or die-cutting.
• Color selection errors, design errors, or inferior-quality resolution files that have been submitted by the customer.
• Shipping charges that occur because of an incorrect shipping address or other shipping-related errors caused by the customer. 

Please spend a few moments proofing and double-checking your designs carefully. The least costly time to fix a mistake is before your order is printed.

Our commitment is also subject to a few other terms and conditions:

• Our guarantee does not apply to shipping claims. However, we will be glad to help you submit a claim.
• We are not responsible or liable for any damages or claims incurred by you or your business that are caused by printing materials which are defective or incomplete or which you received later than the estimated due date. In no event shall our liability to you for any reason exceed the amount actually paid to us, if any, for or through the use of this website.
• S&S Printing is not liable for shipping mistakes, loss or delayed delivery times by the US Postal Service, UPS, FedEx or any freight delivery companies.

PAYMENT

• If a visitor to this site places an order for printing products or services, the visitor has become a user of this site, and the user agrees that all charges, taxes, and shipping fees will automatically be charged to their credit card or paid by the user with a pre-approved payment method.
• Once an order for printing has been proofread and approved by the customer, no changes are allowed in the deadline times, the artwork files, or the job specifications. The customer is responsible for paying the entire amount of the order, unless otherwise noted.

PAYMENT METHODS

All requests to purchase printing must be submitted with a mutually approved and agreed upon payment method. If you have any questions on payment plans, please call us at your earliest convenience.

Approved methods for payment include, but are not limited to, any of the following methods.

• Credit card or debit card. A 3.5% service fee is added to all invoices. This service fee goes directly to the credit card processing company to cover the cost of transactions.
• Payment by check. We accept business checks.
• Open accounts. We do accept open accounts at our printing firm for government and educational institutions and for pre-approved local and regional businesses. If you would like details about how to open an account at our printing firm, please call us in advance of placing your order. We'd be happy to discuss the details and explain the payment options and terms available to you.

SALES TAX POLICY

S&S Printing is required to collect state sales tax on all printing purchases shipped to any state(s) where we are required to pay sales tax. If your organization has a sales tax exemption, it is important to understand that is your responsibility to supply us with written copies of your sales tax exemption forms before your order is shipped.

Download 149 Form Here.

ARTWORK FILES

The prepress department at S&S Printing inspects most artwork files before printing, but you are still 100% responsible for the accuracy of your print-ready artwork files. We encourage you to take a few moments and carefully inspect and proofread your files carefully before submitting them.

We provide easy-to-understand file preparation tutorials in the Help Center of our website. We remind you that the postal and mailing regulations from the United States Postal Service, UPS, FedEx and other freight companies are subject to change, and it is your sole responsibility to submit artwork that complies with the current mailing guidelines provided by the USPS. If you cannot supply camera-ready artwork, we are more than happy to design your project for you.

SHIPPING

We allow customers to pick up completed jobs at our Oak Grove location. We suggest that you call before visiting, so we can have everything ready to go for you.

S&S Printing also delivers your completed jobs. If you would like us to deliver your job, please add additional time to the your project.

All other shipping is done via United Parcel Service (UPS) or United States Postal Service (USPS). 

EDITING, DELETING, OR MODIFICATION OF THIS WEBSITE

We reserve the right, for any reason, to edit this website. That means, without advance notice, we may suspend, discontinue, edit, or delete current offers, documents, information, products, services, or any other content appearing in this website.

MISCELLANEOUS

We are a locally-owned company that does business regionally and nationally. If you are a locally-owned neighboring business and find yourself in a "printing crisis," we urge you to simply pick up the phone and give us a call. We will do everything we can to help you solve your problem quickly and at a reasonable cost. Every customer is important to us, but sometimes we are able to do extraordinary things for our neighboring local businesses because of time and distance advantages. We often work early or late or weekends to hit important deadlines. Please call us, we can help.

COPYRIGHT INFORMATION ABOUT THIS WEBSITE

This website is protected by copyright laws. The graphic design, content, and images on this website may not be reproduced, published displayed, or reproduced in any way, in whole or in part. This website is considered the intellectual property of S&S Printing , and we respectfully ask that you not copy, transmit, distribute, or create a derivative work based upon the content and materials of this website.

This website contains a lot of content, ideas, tips, and articles related to printing, graphic arts, and marketing. This content is also subject to the US Copyright Act of 1976, Title 17 of the United States Code, and may not be copied for use in your publications or newsletters without prior written consent of S&S Printing. If you are a customer of S&S Printing and would like permission to use one of our articles in your company publication, please call us, and we would be happy to consider giving you permission to do so, as long as you would be willing to credit your source (S&S Printing).

THIRD PARTIES

If you use this website to submit orders for a third-party, you are responsible for any error in the accuracy of the information provided in connection with such use. In other words, if a mistake is made, on behalf of a third-party, it is not our liability; it is yours. In addition, it is your responsibility to inform the third-party of all terms and conditions applicable to the purchase of their printed products or services. You, as the user of this site, agree to indemnify us and hold us harmless from, and against, any and all losses, liabilities, and lawsuits related to the third-party as a result of you using this site on their behalf. You, as the user, are directly responsible for any requests submitted and the related costs, fees, and performance obligations.

TERMINATION OF USAGE

We reserve the right to terminate or suspend access to all or any part of this site at any time, without notice, and without reason.

EMAIL

S&S Printing is not responsible for any errors or delays in responding to requests for information or problems with an order caused by an incorrect e-mail address provided by you. Please notify us by phone during normal working hours (posted elsewhere on the site) if there is a problem with your order or if you need to stop production for any reason. DO NOT rely on an email getting this urgent request to us.

RUSH ORDERS

S&S Printing is committed to helping you meet your deadlines. However, there are times that the demand is greater than the availability of time and will require additional resources such as working after hours. If you have such a need, please ask. Each rush request is evaluated on a per order basis.

ENTIRE AGREEMENT 

The terms and conditions listed here supersede any prior understanding or agreement (whether oral or written) regarding the subjects related to printing products and services that are presented on this website. If any provisions of this agreement are found to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions will not in any way be affected or nullified.